About Salesforce Service Cloud
- It is a customer service platform that helps in making customer support quick and efficient.
- It increases customer retention by 45%
- It increases agent productivity by 47%
- It has 31% faster case resolution
Main Features of Salesforce Service Cloud
Lightning Service Console: Utilize the Service Dashboard or the Lightning Service Console to have a single customer view. Check the dashboard screen to find out previous customer history and manage customer cases smoothly
Case Management: Manage the entire Case Management Lifecycle including case creation, assignment, prioritization, escalation, and closure. Define the case scope and figure out the best solutions.
Knowledge Base: The comprehensive knowledge base describes service reps to the customer service agents. They can search for the required answers to solve cases faster and sooner.
Telephony Integration: Integrate the phone system with Salesforce Cloud to leverage the wide range of features including incoming call routing and improve customer sales telephony service.
Service Analytics: Service Analytics template makes it easy for the team especially service managers and agents to explore valuable service insights about the department and service agents via Salesforce Einstein to drive the success of their service business.
Omni Channel Routing: This tool offers a smart delivery service, helping teams communicate with the customers through different touchpoints. Service agents can gather case details and route customer requests to the right service reps and take quick actions.
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Salesforce Service Cloud?
Let's see what makes Salesforce Service Cloud stand out:
Salesforce Service Cloud enables sales reps to function from remote locations. With accessibility to secure administration choices (like web apps, knowledge base, and mobile devices), the operational efficiency is enhanced, hence, the lowering of agent overhead charges.
The Service Cloud uses multilayered strategy to preserve essential company data and ensures the unconditional security of information.
Client experience and relationship is exclusively improved by enhancing your client recognition, customer satisfaction, Lifetime Value (LTV) growth of clients, and earnest word-of-mouth publicity for your business.
It provides assistance in effective resolution of cases allowing for a more dependable administration of a person’s everyday actions and proactive solve of manual mistakes.
Real-time communication with your clients across a broad range of social platforms like Twitter, Facebook, LinkedIn, etc.